Privacy Policy

1. Introduction

Welcome to ResiGate, a comprehensive apartment management app designed to facilitate visitor gate pass management, service bookings, and other residential needs. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our application. This document is structured to comply with Indian IT Act, 2000, GDPR, and other standard data protection laws.

By using ResiGate, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect different types of information to provide and improve our services effectively. This includes:

a) Personal Information

Name, phone number, email address
Apartment details (block, flat number, society name)
Profile picture (optional)
Emergency contact details

b) Visitor Information

Visitor’s name, contact number
Purpose of visit, check-in & check-out time
ID proof (if required by the society)

c) Service Booking Data

Type of service requested
Preferred service provider details
Payment details (if applicable)

d) Device & Usage Information

Device type, operating system, and app version
IP address, browser type
App usage statistics (e.g., screen time, actions performed)

e) Location Data

GPS location (for gate pass verification and service provider allocation)
Society location (for service availability checks)

f) Additional Compliance Data

Consent records (for data processing under GDPR/IT Act)
Communication preferences for marketing & notifications

3. How We Use Your Information

We use the collected data for the following purposes:

To provide seamless access to ResiGate services
To verify visitors and maintain security logs
To facilitate apartment service bookings
To send notifications and alerts related to visitor approvals, service requests, or policy updates
To analyze usage patterns and improve app performance
To comply with legal obligations and enforce policies
To prevent fraudulent activities and unauthorized access

4. Data Sharing & Disclosure

We do not sell your personal information to third parties. However, we may share information in the following cases:

a) With Apartment Management/Society

Visitor logs, service requests, and emergency contact details (as per society rules)

b) With Service Providers

When you book a service, your details (name, address, contact number) may be shared with the assigned service provider

c) With Law Enforcement or Legal Entities

If required by law, regulation, or legal proceedings
To prevent fraud, security threats, or violations of policies

d) With Third-Party Integrations

If the app integrates with third-party services (e.g., payment gateways, emergency services), limited data may be shared securely
Any third-party service provider must comply with industry-standard security measures and data protection laws

5. Data Security Measures

We implement robust security measures to protect your data, including:

Encryption: All sensitive data is encrypted during transmission and storage.
Access Controls: Role-based access ensures only authorized personnel can view critical data.
Periodic Security Audits: Regular vulnerability assessments to safeguard user data.
Multi-Factor Authentication (MFA): Enforced for admin access and sensitive user accounts.
Data Anonymization: Personal identifiers are removed from analytics and research data.

Despite our efforts, no online platform is 100% secure. We advise users to follow security best practices such as using strong passwords and not sharing login credentials.

6. Data Retention Policy

We retain user data only for as long as necessary to provide services or comply with legal requirements. Retention policies include:

Visitor logs: Stored for up to 6 months unless required longer by the apartment society.
Service bookings & payment records: Retained for up to 2 years for financial and audit compliance.
Account data: Deleted within 30 days of account deletion request.

User data may be deleted upon request, subject to verification and approval from the apartment society (if required).

7. User Rights & Choices

As a user, you have the following rights:

Access & Correction: Review and edit your personal details from your profile settings.
Data Deletion: Request deletion of your account and associated data.
Opt-Out: Disable notifications or withdraw consent for data processing (except for essential services).
Restrict Processing: Limit the use of your data for specific purposes.
Complaint Resolution: Contact us if you have privacy-related concerns.

For GDPR-compliant users, additional rights include data portability and the right to object to data processing.

8. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance user experience and collect analytics. Users can manage cookie preferences via their browser settings.

Types of cookies used:

Essential Cookies: Required for core functionalities like login & security.
Analytical Cookies: Helps us track user behavior for app improvement.
Marketing Cookies: Used for personalized communication (can be disabled).

9. Third-Party Links & Services

Our app may contain links to third-party websites or services. We are not responsible for their privacy policies and encourage users to read their respective terms.

We ensure that any third-party integrations (e.g., payment gateways, messaging services, cloud storage providers) adhere to strict data protection standards.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Users will be notified of significant changes via app notifications or email.

Last Updated On: 12.03.2025

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

ResiGate Support Team
Email: [email protected]
Phone: +91 83449 83441
Address: 483/4, MM Buildings, Phase 2, Dr.Rajendra Prasad Road, Gandhipuram, Coimbatore - 641012

By continuing to use ResiGate, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.